Compliance

LCCU is committed to providing an excellent member service.   We strive to ensure our service standards meet our members expectations.   If you are not satisfied with the service we provide, we want to know so that we can make sure it does not happen again.

We maintain a record of all complaints and use this information to improve our service to members.   We also report complaints received to the Financial Conduct Authority.

If you have a complaint or a problem with any aspect of our services, please let us know and we will try to put it right.   Where possible we will resolve your complaint at the point that you make us aware of it, however, there may be occasions where some investigation is necessary.   Where we are not able to resolve your complaint straight away, we will acknowledge your complaint within 3 working days of receipt and provide a final resolution to your complaint within eight weeks.

To raise a complaint, you can contact us by telephone on 0151 256 5582, or by email using the address contact@liverpoolcommunitycreditunion.co.uk
Alternatively, you can write to us at:

Unit 8
Broad Lane
Liverpool
L11 1AD

If you are unhappy with our response, then you may be able to refer to the Financial Ombudsman Service.   The ombudsman cannot consider a complaint that they receive more than 6 months after the date of our final resolution.   You can find further information on the website of the Financial Ombudsman service here. http://www.financial-ombudsman.org.uk

To contact the Financial Ombudsman Service, you can call 0800 023 4567.   You can email the Ombudsman using the address complaint.info@financial-ombudsman.org.uk or you can write to Financial Ombudsman Service. South Quay Plaza. 183 Marsh Wall, London E149SR.

 

 

 

 

 

 

Liverpool Community Credit Union is authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority. FRN: 213404