Complaints

Liverpool Community Credit Union is committed to providing you with the best service possible. We understand there may be times when something goes wrong, so if you have a problem please let us know.

Get in touch with us by telephone on 0151 256 5582, by email, or by post to Liverpool Community Credit Union. Unit 8 Broad Lane Liverpool L11 1AD. We will endeavour to settle your complaint as soon as possible.

Should you be unsatisfied with the outcome of your complaint you can then contact the Financial Ombudsman Service, South Quay Plaza. 183 Marsh Wall, London E149SR Telephone 0800 0 234 567 or Email: complaint.info@financial-ombudsman.or.uk

Liverpool Community Credit Union is authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority. FRN: 213404